Warranty

You didn’t buy your jewelry to sit in a box. You bought it to wear it and flaunt it – a lot! If something were to structurally fail that is out of the nature of its material, it is under warranty. So rock it and know that with our 5 year plan, we’ve got you covered!

Titanium-Jewelry.com offers a Five Year Warranty on all items--including free shipping back to you*.

Keep in mind, every material is unique and has unique properties. Some will scratch with normal wear which is not covered under warranty but may be refurbished. For more information, please contact our service department or read more information about the individual material.

*All waranty claims are subject to a $79 warranty processing fee. This fee covers our time in managing the warranty claim and ensuring everything goes smoothly, quickly, and your jewelry gets back into your hands as good as new.

My ring is fine but needs resized. What can I do?

Have a look at our Five Year Ring Size Exchange Warranty.

What if my ring is engraved?

Good news, your ring is still covered under our 5 year plan. You just have to pay $50 to have it re-engraved.

How long will my warranty take?

Please allow up to 6 weeks. The time frame depends on the work needed, designer, and the designer's current volume of orders.

How do I pay for my warranty claim?

We do not keep credit card information on file for your security. Once your replacement/repaired jewelry is ready to ship out to you, we will contact you for payment.

What if my jewelry needs a warranty claim after the 5 year plan?

You can contact our support team. We will do our very best to work with the designer on a case by case basis to get your jewelry repaired or replaced.

What if the style has been discontinued?

Designers occasionally discontinue jewelry styles. If that happens, the designer will replace it with a similar item of similar value. We will do our very best to work with the designer on a case by case basis to get your jewelry repaired or replaced.

What if I lose my jewelry--is this under warranty?

Lost jewelry is not covered by designer warranties. We recommend you get your jewelry insured by a 3rd party, such as Jewelers Mutual.

I had a local jeweler try to fix my jewelry, but they couldn't. Can I still use the warranty?

Unfortunately, the designer warranty is void if any item is modified or worked on by a jeweler other than the designer.