Customer Testimonials - Page 8

Hello Scott and Team!

Ben and I are sooooo thrilled with our amazing jewelry and we can't thank you enough! :D Ben's ring fits him perfectly, and it's very elegant while still being manly enough for him. My necklace is gorgeous--and I'm still shocked and so appreciative that you gave it to me. Thank you!!! I paraded both items around work the moment I received them. Everyone else loved them, too--and I made sure to share your website with them. Hopefully you'll get more orders from Fairbanks! :) Again, thank you so very much, your product is of the highest quality and we love our pieces! You'll definitely have repeat customers in us. Have a great day!

Thank you,

Terin and Ben Porter
Fairbanks, AK

First off, I'd like to extend a big "thank you" for offering outstanding products and excellent service. Secondly, I want to extend my appreciation to Mr. Scott Mackey who has done an excellent job in quickly and thoroughly answering all my questions. Out of all the Titanium jewelers I've come across in my research for that perfect ring, I decided to go with you for the following reasons:

-You're a real brick & mortar established Jeweler that has been in touch with the community for a while. I found that many online titanium jewelers aren't real jewelers and have no physical store which kept leery.
-Your website is superb. Easy navigation, fast loading, informative and gorgeous professional photography. I'm a graphic designer/photographer/video editor myself and I'm very picky. In your niche market, I'm certain it's the best in the business.
-Your black titanium process can't be touched.

Thank you again for taking the time and budget on creating your site as I'd have never had heard of your store without it. Mr. Mackey and your follow up team was exceptional. Even though the order was out of stock, your people were able to get the ring to me faster than anticipated and also resolved any issues before it became a problem. The ring arrived and is stunning. There are no words that gives justice to the experience I've had with your company. Thank you SO MUCH for taking the extra time to hire a wonderful staff with professional candor.


Jason Salazar
Cerritos, CA

I was very pleased with the service I received from Titanium I looked at their website at the request of my fiance who saw an ad of theirs in a magazine. Honestly, I got on the website expecting to be closing it in moments as I figured I would not be able to afford their products. I was incredibly shocked to see how affordable and beautiful their merchandise is. And now that we have our rings I am so happy that we chose I'm sure we will be wearing these rings for many years to come and truthfully I already have my eye on another one. Tension-set rings here I come!! And trust me, I'll be doing business with you folks in the future...I guarantee it!!


Stephanie Phelps
Springer NM

Hello Ashton -

I just wanted to thank you for all your help throughout this long process. We never would've been able to do all this without your help. We really appreciate it and will be telling everyone about this business. Mahalo! (Thank you)

Reina K. Bustamente-Tolbe
Pearl City, HI

I was very pleased with my online shopping experience with The black titanium bracelets I wanted to purchase were discontinued by the manufacturer...but the merchant went above and beyond the call of duty, by contacting the manufacturer and checking stock quantities. He then had the bracelet shipped to their store, where he took digital photos and sent an email to me to check if my interest in the bracelets had waned.

The merchant then set the bracelets aside, reserving them for me to purchase at my convenience. I was amazed at how the merchant really took a personal interest in helping me obtain my purchase. I would recommend to anyone seeking the specialized products that they have for sell. If you love Edward Mirell jewelry, as I do, this is definitely the place to get it!!!!

Andre' Thomas
Rockwall, TX

I just wanted to let you all know that I received the engagement ring I had purchased and all the reviews I read were correct about your company. I now have an absolutely stunning engagement ring to give my fiance.

I think people need to know the quality of your product and your outstanding service.

Rusty Glaze
Arlington, TX

I am contacting you, to bring to your attention the exemplary service provided to me by one of your Customer Happiness Engineers, Steven Martinez. When I recently ordered a bracelet, he went above and beyond normal service. He was kind and efficient enough to make sure that I was able to receive my bracelet before Christmas.
In this day of impersonal service; he stood out by pursuing all avenues, in order to make my shopping experience most satisfying. He is an asset to your organization and I hope is appreciated as such. It is because of his concerned service that I will shop your site first, when I am looking for the products which you offer.

Have a happy holiday season,
Michael Hutnick 
Thank you guys so much! I want to thank Tiffany and Stephen for making my repair painless! I was hesitant to contact your company regarding having my ring repaired, but from the beginning Tiffany put me at ease and walked me through the various steps, keeping in contact with me through several emails. When Stephen called to let me know it was finished and on the way back, I couldn't believe it - it had taken no time at all!!!

Thank you again Tiffany and Stephen for your attentiveness and GREAT customer service!

Shaylee Look
Columbia Falls, ME