Exchange & Warranty - Elysium Black Diamond Rings
Elysium Black Diamond rings are unique in the jewelry industry in terms of the materials, process, and quality that goes into each and every ring. Elysium provides a special warranty and exchange policy for their rings.
All Size Exchanges will be charged for shipping. Warranty replacements will be shipped by ground shipping at no cost. Expedited shipping can be applied upon request, but normal shipping rates will be charged. Proof of Purchase must be provided in all Warranty and Size Exchange cases.
Custom laser etching designs void the first free size exchange and the restocking fee will be $250.
Size Exchange Summary
First Size Exchange is free, no time limit, no limit on band style. $99 restock fee if resized beyond 1st sizing for regular bands. Reverse Inlay Bands have a 20% of MSRP restock fee.
Bands with a custom laser design void the free Size Exchange and $250 will be charged as the full restocking fee for regular bands.
Every Band is Warranted against defect within the first calendar year of sale. All Reverse Inlay Bands (Precious Metal Edges) are subject to a restock fee of 20% of MSRP if outside that first year.
All Other Bands (Diamond Edges) will incur a $99 restock fee if outside that first year.
All pieces of the ring must be returned (Inlay, Stone, etc.) must be returned (where reasonable) for warranty to be valid and to avoid material replacement fees.
Complete Warranty & Exchange Details
Each Size Exchange and Warranty is considered on a case-by-case basis by Elysium specialists. As the standard Elysium Band is the first jewelry line composed completely of diamond, the material is unique. Elysium offers both Size Exchanges and Warranties. All customer Size Exchange and Warranty Claims must go through the Jeweler of Original Purchase (TitaniumJewelry.com) and will be referred thereto in all cases where it is reasonable to do so.
For each Size Exchange or Warranty Claim, all customers must provide Proof of Purchase for the transaction to be valid. Work will begin on the replacement band once the original ring and all its components (diamonds, inlays, pieces, etc.) are received by the Elysium shop.
An RA# must be issued for each claim before shipment of the original ring and before the creation of the new ring. Each RA# will be issued after the customer fills out the Elysium Size Exchange/Warranty Form provided by Elysium and is emailed to our Warranty Team. Customer will initiate Size Exchange/Warranty Claims directly with Elysium. Contact TitaniumJewelry.com to get started with an exchange/warranty claim.
One Free Size Exchange is available for every customer in any band style as long as there is no customization of the ring (such as engravings). There is no time restriction on requesting the first Size Exchange. Diamond cannot be resized, so if a customer requires additional resizing beyond the first exchange, each will incur a $99 restock fee payable to Elysium directly for ring replacement except in the case of reverse inlays. Reverse inlays will incur a restocking fee of 20% of MSRP for the replacement. All size exchanges will be put into the production queue in the order received, and will have normal lead times for the production of the particular band. Custom laser etching designs void the customer’s one free size exchange and the restocking fee is increased to $250.
Warranty claims will be treated as follows: Each Elysium band is protected by a Manufacturer’s Warranty for the first calendar year of purchase. Should anything happen to the band within that time frame, Elysium will replace the band at no extra cost. All claims made after the first year will incur the same restocking fees listed above: 20% of MSRP for reverse inlays, and $99 for all other bands. For the warranty to be valid, all possible parts of the band must be returned to Elysium where reasonable. This includes but is not limited to precious metal inlays and stone settings. If the stone or inlay is missing, Elysium will charge for cost of materials for its replacement.