Rings are a lot like jeans for 3 reasons. 1) One size doesn’t fit all. 2) There are differences in how jeans fit depending on cut and designer even when trying on the same size. 3) Now add some years of marriage to that. Are you the same size you were a few years ago? Most likely not.
Our modern metals are so hard and that is why we love them. But being so hard, they are not able to be physically re sized like a precious metal ring can be. Instead of being stuck with a ring you can’t wear, we’ve got you covered with our 5 year plan.
FREE Size Exchange within 1st 15 Days Just $20 to ship back to you! (Lashbrook & Elysium Rings do not apply.)
$79 Size Exchange Processing Fee for up to 5 full years including FREE shipping back to you! (Lashbrook & Elysium Rings do not apply.)
Lashbrook Size Exchange Policy: Each ring is custom made just for you. And these rings cannot be resized. But sometimes your finger size does change. So Lashbrook rings can be exchanged for a different size for 25% fee of what you paid for the ring.
Heavy Stone Rings Size Exchange Policy: Within the 1st 6 months, size exchanges have a 25% deductible of what you paid for the ring. After the 1st 6 months and up to 5 years from purchase date, it is only a $79 size exchange processing fee – including FREE shipping back to you!
Elysium Size Exchange Policy: Within the 1st year, you can size exchange 1 time with a $79 size exchange processing fee – including FREE shipping back to you! After that, size exchanges are a 25% deductible of what you paid for the ring for up to 5 years from purchase date.
FREE Size Exchange Policy: Within the 1st 15 days, you may send back ring for a one time free size exchange and only have to pay for the shipping back to you. Once the item is exchanged, it does become final sale / non-returnable.
International Orders: International orders have a $59 size exchange processing fee plus shipping charges.
What if my ring is engraved?
Good news, your ring is still covered under our 5 year plan. You just have to pay $50 to have it re-engraved. *Excludes Elysium rings.
How long will my size exchange take?
Please allow up to 6 weeks. Because these rings are not able to be physically re sized, the new ring will have to be re made in your new size. Time frame depends on the designer and their current volume of orders.
How do I pay for size exchange?
We do not keep credit card information on file for your security. Once we receive your original ring, we will email you a confirmation and invoice for the exchange. At that point, you may call us for payment. Or once your new ring is ready to ship out to you, we will call you for payment.
What if I need a size exchange after the 5 year plan?
You can contact our service department. We will do our very best to work with the designer on a case by case basis to get your jewelry repaired or replaced.
What if the style has been discontinued?
Designers occasionally discontinue jewelry styles. If that happens, the manufacturer will replace it with a similar item of similar value. We will do our very best to work with the designer on a case by case basis to get your jewelry repaired or replaced.
How do I send my ring back to you for a size exchange?
Please package the jewelry securely in a NEW shipping box.
Make sure to return any paper work, certificates, jewelry boxes, or pouches along with a copy of your invoice.
Fill out the Returns & Exchange Form. Or write a note letting us know you are sending this back for a refund.
Do NOT send jewelry back in an envelope. The jewelry will most likely not arrive to us if you do this.
Please insure the package for the full value in the event that the package never arrives to us. Please do not use any words on the outside of the package that will let a thief know the contents, such as: jewelry, diamonds, ring, etc. We also recommend you choose a shipping method that has tracking.
Please note that you are responsible for any fees associated with shipping your jewelry back to us.