At Titanium-Jewelry.com, we strive to provide you with the very best selection,
prices, and customer service. Unlike some other online stores, we are a real
"bricks and mortar" jewelry store located in Modesto, CA with a GIA registered
Gemologist on staff.
We want you to be
delighted with your new titanium jewelry! You can feel confident about your
purchase of fine jewelry or gift items from Titanium-Jewelry.com. We try to
accurately describe in detail every item we offer for sale. Because we use the
highest quality materials and manufacturing techniques, thus insuring beautiful
long lasting quality fine jewelry, we can stand behind every one of our
products. If for some reason you are not totally satisfied with your purchase we
will gladly accept its return within 90 DAYS of your receipt for exchange, credit
or refund. Item must be in NEW CONDITION. We cannot accept items for return that
have been worn, scratched, nicked, sized, engraved, worked on by a jeweler,
altered or damaged in any way. Shipping charges are not refundable.
Exchange Policy If you are returning a ring for size
exchange within 90 days of receipt, the ring must be in NEW condition. Please
make a copy of your invoice and return with the ring. Make a note as to what
size you need the new ring to be. There is no restocking fee, however, we do
charge $20 for shipping and handling on the second shipment.
We place an extremely high value on your privacy, and view it as a vital part of
our service to you. We will not share your information with third parties. We are
constantly working to improve our service to you and build a rewarding relationship
with you. From time to time we may provide you with information about exciting new
products and collections. Many of our customers have chosen to benefit from this
information, and our hope is that you will also choose to participate.
If you are not interested in participating, please contact us at 1-800-370-2646 or
Regardless of whether you choose to participate in our Customer Rewards program,
we promise to preserve your privacy.
We take security extremely seriously at Titanium-Jewelry.com. That is why we
use the most up to date Web security technology to protect your personal
information. Be assured that your credit card information is securely encrypted
when you make a purchase. Once your order is processed, you will receive a
confirmation email with your order information. If you would like to check the
status of your order, please email us.
While ordering online provides the most convenient way to purchase, we also
invite you to call us at 1-800-370-2646 to place your order by telephone.
Titanium and tungsten jewelry are covered by manufacturer warranty to insure that your jewelry
lasts a lifetime. Please see the boxes below for details.
Titanium Jewelry - Lifetime Warranty
Our titanium jewelry is guaranteed for life! If a piece should EVER fail structurally,
it will be replaced at no charge to you. We warranty diamond settings for life
on all titanium jewelry up to .35ct. Make sure to keep a copy of your invoice to take
advantage of this guarantee. Return shipping charges do apply.
Tungsten Rings - Lifetime Guarantee
Your new tungsten ring is guaranteed for life! Scratch Proof Guarantee - Should your solid tungsten ring
ever scratch, simply send it back to us for a free replacement. On
two-tone tungsten rings we cannot guarantee the gold, silver or
platinum inlays as they are softer metals. Return shipping charges do apply. Sizing Guarantee - We want you to be able to wear your
tungsten ring forever. If your finger size ever changes and the ring
no longer fits properly, simply send it back for a size exchange. The
size exchange fee is $59 plus shipping & handling. **
**Proof of purchase necessary to qualify. Please keep your sales receipt as proof of purchase.
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"Ring For Life" Lifetime Ring Sizing Program
Because titanium and tungsten are some of nature's
hardest and strongest elements, you can rest assured that your new ring
will continue to provide you comfort and enjoyment for your entire lifetime.
By choosing a titanium or tungsten ring, you've selected the industry's new
standard for excellence. By selecting one of our titanium or tungsten items, you've selected
an eternal classic, noted for its enduring styling, quality craftsmanship and
exclusive Lifetime Sizing policy.
When you receive your new ring from
Titanium-Jewelry.com please keep a copy of your invoice in a safe location. Then
relax, knowing that no matter how much your finger size changes over time, our
Lifetime Sizing program will insure that your titanium or tungsten ring will always fit
comfortably. Should you ever find your ring to be either too large or
too tight due to fluctuation in finger size, simply return it to us along with a
copy of your invoice. Our program will provide a replacement ring promptly and
your correct adjusted size.
The exchange charge is $59.00 to cover the
refurbishing fees, plus $20 for shipping and handling. All payments are due at
the time of exchange.
Hello and thank you for visiting our online titanium and tungsten jewelry store.
We are jewelry professionals who have been dedicated to providing superior quality
jewelry and personal service to our customers since 1988.
We have a physical "bricks and mortar" jewelry store (Yates & Company
Jewelers) located in Modesto, California. Here we offer custom fine jewelry with unique and original
designs, antique and estate pieces and of course, a full line of incredible
titanium and tungsten jewelry.
Mechelle Yates is our staff Graduate Gemologist
(G.I.A.) while J.R.(Ron) Yates handles many of the designing duties. Should you have
any questions whatsoever, please email us or pick up the phone and give us a
call. We always enjoy meeting our customers (whom we consider friends) and
Mechelle and I sincerely appreciate your business and
look forward to developing a long term relationship with you. Thank you for
supporting our family business.
At this time we offer free shipping using United Parcel Services (UPS) 2 Day Air Service
within the continental US for orders $100 and up. Most of our items ship
within 5 business days. However, many of the tension set rings are made
according to your finger size AFTER you place your order. For these please allow
2 - 4 weeks. To get a more accurate shipping time, please call or email us the
item number and the finger size if necessary. If for some reason you are
returning an item for exchange, such as exchanging a ring for one of a different
size, there is a $20 shipping & handling fee. There is no restocking fee,
however, if done within 90 days of receipt. After 90 days, size exchanges are
covered by our exclusive Ring for Life program.
Hawaii & Alaska - $15
Puerto Rico - $24
For International Rates please contact us.
For items of high value we sometimes use U.S. REGISTERED MAIL with insurance. A signature is
required for the receipt of all packages. Please allow up to 7 days for delivery
of registered mail packages. We ship only to street addresses, not PO BOXES.
For security reasons we ship to billing addresses. If for some reason you wish us to
ship to your work or other address please notify us. We then will contact your
credit card company and confirm that they have this alternate address on file.
In this case you will need to make sure that this information is provided to your credit
card company. Please inspect your package for damage or tampering BEFORE signing
We provide a free attractive gift box and gift bag to complement
your purchase. We are confident that these will both enhance the beauty
of your new titanium jewelry and assist you in a wonderful gift
to that "someone special".