Steven is a ROCKSTAR! He was such a great rep. I worked for T-Mobile in management for ten years and he's the caliber of employee Titanium-Jewelry should be proud of.
I had returned a titanium ring to this company and for some reason they could not find it. I called and Steven tracked down the ring I returned and confirmed it was in your possession. He was empathetic, considerate and very apologetic. He gave me options and patiently decided while I figured out whether I wanted the ring back in the correct size of 10 or did I just want to go with the purchase I made yesterday from another company. I called my fiance really quick and he decided that due to Steven's cordialness we'd keep the Titanium Jewelry Company ring. We decided to allow you to exchange and return it to us for a SIZE 10. I just wanted Steven to be recognized for outstanding patience, thoughtfulness and customer care.
I would like to thank you for a beautiful ring. I received it today and it is an awesome looking ring and fits great, also. I looked at jewelry stores around here but none of them had anything close to the great looking rings that you have. The whole process from browsing, ordering to receipt was easy and the tungsten ring far exceeded my expectations.
Again, Thank You for such a great looking tungsten ring.
Haw River, NC
I called today with an issue with an order I placed. I received the product, but the design had been slightly changed, and I didn't care for the design much.
My call was answered by Cheryl, who went out of her way to assist me. As the computers were down, she asked if she could call me back after she had researched my issue. She called back promptly, and rather than simply state what happened and give me the option of accepting the item, or sending it back for a refund, she was able to find the original style and made arrangements to get it to me.
She truly went above and beyond the call of duty and customer service. If she is indicative of your staff, I feel very confident ordering from you in the future. (Which I expect will be soon to get the cufflinks I was looking at.)
Thank you again, Cheryl in particular.
I truly wanted to thank you for all your help and making my anniversary so special.
West Palm Beach, FL
Ana was AWESOME!
She was very helpful and knowledgeable in assisting me with my purchase.
Just wanted to say THANK YOU for everything!
I can't say enough about how helpful, kind, curtious, and overall great Ashton is when it comes to customer service. She provides the caliber of customer service that people deserve. Ashton is a top quality employee selling a top quality product!
I will definitly be back for more in the future. :)
I just had to write to let you know how happy I am with the ring we ordered from your company website. I recieved my order today, much sooner than expected. I ordered the EDWARD MIRELL Black Titanium "Diagonal" Tension Set Diamond Ring and I have to say the picture doesn't do it justice. This ring is absolutely gorgeous! This is my wedding ring so we were really apprehensive about ordering online, but I am extremely happy we did. I look forward to ordering my next piece from you. Thank you!!!
A very nice experience...
I just wanted to thank you so much for the Service and Quality of your business. I purchased a Black Ti engagement ring for Christmas. I ordered it about 2 1/2 weeks before and was hoping to get it for a Christmas Day proposal. I got it 2 days before!
I opened up the box.......Oh my God!!! It took my
breath away. I have been searching for 6 months for
a ring that was DIFFERENT! When I proposed on Christmas
Day Cheryl was absolutley blown out of the water
and into the next state! I would reccomend your jewelry
to anyone who needs a piece of Art. Thank You for all
that you have done. Saving the best for last...my
hats off to Scott!
We will be back for more.
Rob and Cheryl Steeno
I wanted to let you know that my package arrived today. It is wonderful!
I also want to pass on a BIG THANK YOU and a job well done to Cheryl. She is a great example of superior customer service. I was kept informed on the status of my order and she went above and beyond what I consider the norm.
I will use your company again in the future and tell my family and friends about your products.
Thank you again and a very Merry Christmas and Happy New Year.
Thank you so much Scott - the ring is beautiful!
Looking forward to buying more titanium rings from you. Your workmanship and your customer service have earned you a loyal (and vocal - to my friends) customer. Thanks Again.
Hello and Happy Holidays!
I just purchased a tungsten wedding band for my husband. We have been married for 15 years and his current gold band is totally scratched.
I called in to ask a few questions about your tungsten wedding bands and a sweet sounding young lady, Ashton Yates, took my call. She was VERY good on the phone and I wanted to let you know this. She was patient with me as I asked many questions about tungsten and she listened intently, answered my questions and then asked me questions to make sure I was certain of what I was purchasing. I have NEVER been so pleased with a customer service rep over the phone before in my life.
I did not know this ring has a life time warranty, and then she asked if I would like to purchase this over the phone versus on line and she was VERY CLEAR and did not miss a thing!
I am a traveling rep myself and do all my shopping either on line or over the phone! Ashton was AWESOME!!
I hope your holiday buying season this year blows all the others away! I will tell everyone about my experience with your company!
Jacksonsville Beach, FL
I had a very positive experience with Titanium-Jewelry.com. Scott answered all of my questions on the telephone and Stephanie expedited the order so that the ring could be delivered before I went out of town. I ordered the ring on Sunday evening and had it in hand by 10:00 am on Wednesday. You cant beat that! In this day and age when customer service is so lacking, this company stands out as a company that you want to do business with again in the future. I just love it when things go smoothly, as in this purchase.
Dear Ron, Aja and Stephanie,
David and I would just like to thank you for the pleasant purchasing experience we had with you. His black titanium & platinum wedding band is absolutely beautiful and we know we will enjoy this piece of jewelry and what it symbolizes for many years to come!
When we received the first ring and realized that it was too tight, we were worried that we would not get a ring that fit in time for the wedding! Then, when I called to see about geting a newly sized ring, I was quite happily surprised to actually speak with Mr. Yates in person! He made me feel confident that everything with the ring would work out on time, and it did - what a major stress relief! We would like to sincerely thank you all for the great customer service in getting a newly sized ring ready and shipped in time for our wedding in such a short amount of time.
We will definitely purchase from you again. I have been recommending your company to our friends, who are also engaged, and we hope that they will buy from you as well. You have a stellar company and excellent customer service! Keep it up!
Melita & David Jovel
This company was great. Even though it was an impersonal internet purchase, they still strove to give personal service, just as if I went into their store in person...Thanks again for your service. We got my fiance the exact wedding ring he wanted.
I just wanted to thank your company for the wonderful job done on my order. My husband and I celebrated our 1st anniversary last night, and the ring showed up yesterday afternoon, beautifully wrapped. He was delighted to replace his already beaten up ring with the shiny new titanium ring. He is in law enforcement, and his wedding band just wasn't standing up to the day to day demands involved in his job. We are thrilled with our new purchase. Thank you too for the quick overnight delivery.
Thank you so much for your attention to detail for me. You made my experience with your company a very good one. One that will make me want to refer people to your company. Thanks for helping to ensure that my wedding ring came to me on time and even early...
Thanks alot for taking care of me and not treating me like another order. I would happily employ you if you worked at my company. I hope this word can reach to your manager and that you can get some credit for making my experience as enjoyable as it was. I could use more people working for me with your kind of attitude.
Thanks once again.
I wanted to let you know that I just got my ring. I can't even begin to tell you how happy I am with my ring. It's so different and not everyone has it. I couldn't be more happier than this. I'm so pleased, Brent and I just wanted to tell you how much we appreciate it. I can't even begin to tell you how that when people ask about this ring I will brag and suggest your website to them. Please also know that I'm now a strong believer on the quality and elegance of your jewelry.
Once again Scott thank you so very much for all of your help and all of your cooperation during the ordering process. I love the jewelry from you!!!!!!!!!!!!!!
Thank you for helping me with the purchase of our two Black Titanium Rings. My husband and I absolutely love them! You delivered quality service and a quality product. All of our friends and co-workers rave about how cool our rings are.
They were surprised that I bought them through the internet, without looking at the rings in person. But I trusted you and your company and the phone conversations we had made me even more comfortable about purchasing online.
Thank you very much! We love the rings!
I was able to find just what I wanted - something different for a wedding band. I called the store
because I didnt have his ring size, and within a day or two, there was a complete ring size guide in my mailbox. I placed my order on line, and was able to track shipping for its arrival. The ring arrived beautifully packaged. We both love the ring! I am thinking of getting
something for me...
Your quality and service should be known for those who are skeptical doing business on line.
Sierra Madre, CA
I was really hesitant to buy any jewelry online, especially when it comes to rings (because of the fitting), but after I purchased the beautiful titanium ring I was very pleased. Not only was the customer service excellent, but the shipping was fast and well packaged as well.
The ring stands out and looks beautiful! Its everything I could have asked for.
W. Preston III
Redwood City, CA
Hello, Ron Yates & Co.,
Just to let you know I received the ring today, your customer service was outstanding. Aja got back to me (email) with all my questions within the hour, and was very helpful in helping me make up my mind which ring to buy. I did allot of research about the tungsten ring, and your company was the BEST to buy from off the internet, so far it's been a pleasure buying from you.
Hope to buy from you again in the future.
Glendora, New Jersey
She Loved the ring!!! She said it's perfect! My girlfriend is very dynamic and creative and the ring fits her personality...I will deinitely use your company again for future jewelry needs. .
Thanks, You guys ROCK! : )
I want everyone to know how easy and nice it was to order from you guys. I get nervous about ordering from online companies, but I was really pleased with this purchase.
I got immediate feedback in the form of an email telling me they had received my order. Then about a day or two
later they sent me another email saying it had shipped, and it was here within 2 days! I couldn't believe how fast it was!!
I was very impressed and very pleased. And it came in all these cute boxes and bags! I loved it. I would definately order from you guys again!
First of all I hope you had a wonderful holiday at Disneyworld. Christmas must be extremely hectic in the jewelry profession. And yes everything is fine in the " Great White North". In fact I just came in from shoveling the driveway. You haven't lived until you shoveled a foot of snow from your driveway!
Anyway once again I must commend you on how quickly you respond and how professional you are! Tell Ron that I said you are a real asset to his operation although I am sure he appreciates your speed and expertise.
So in closing take care and I certainly look forward to further purchases in the future from your extensive line of unique jewelry!
Ontario, Canada ("The Great White North")
What can you say--great product and super service. Nuff said!
Wichita Falls, TX
I found a pair of earrings on your website that are black braided titanium, they match a bracelet and ring that my mom have perfectly. I want to say thank you for having such a nice product and getting them shipped out to me so quickly. Less than 24 hours!!!
Her birthday is on Christmas day so it is perfect!
I just wanted to say thank you for being so prompt with my order! I made the order on Monday the 19th., and by Thursday the 22nd the order was here! It is already wrapped and under the Christmas tree! By the way, the ring is awesome!!!!
Thank you so much and I hope to be a customer again very soon.
Thanks again and Happiest of Holidays to everyone at Titanium Jewelry.
I just recieved my order (Ultra-Wide Ti Ring with Black Diamonds) and it is gorgeous! I've got such butterflies just knowing that it's here - I was going to wait until Christmas, but I'm going to ask her tonight instead!
With any luck, we'll be back for our wedding rings!
Thank you Scott and Asia for all your help!
Downing Town, PA
Just wish to make a few comments in regard to my purchase with both you and Mr. Ron Yates. As your reputable company advertises the ring was shipped within the 5 business days! It is a distinct pleasure to deal with professional people! This is my very first purchase of any product over the internet. I must admit in all sincerity that of all the internet sites that I viewed your site is by far the most complete,comprehensive and trustworthy. Not to mention the fact that in my experience you rarely speak to the owner of what I perceive as a very busy operation. As a Canadian who lives in the Great White North it is a distinct pleasure to deal with my American friends!
So in closing I thank you and look forward to further transactions with you!
Dennis C. Mckinnon
Sturgeon Falls, Ontario
I am not one to write testimonials but felt the need to on this occasion. I wanted to thank you very much. After calling you frantic this Tuesday about needing a ring to replace one that another jeweler had ruined, I am now holding a wonderful ring on Thursday morning!!
With my wedding this Saturday, I was very stressed, but your company eased my fears right away! The ring is of wonderful quality, and in all honesty, better than I expected.
Again thank you and I wish your company much success.
We received the ring early on Friday! The ring was even better than what it looked on the website, and my significant other, who normally does not wear jewelry and was coaxed, blackmailed and threatened into wearing a wedding ring, loved it!
Thanks so much, I will definitely be a repeat customer as now I'm looking for another, more heavy duty, ring for myself that I won't be able to scratch and all..
Have a great day!
Just wanted to say thank you! I am thrilled with the watch, most of all I appreciated the fact that you realized something had gone amiss and were pro-active about changing the purchase into a good experience. I will definitely refer my friends to your website... Mistakes do happen, it is understandable, but when someone makes the effort to do something about them - that makes all the difference.
I just want to tell you that our rings are beautiful! We were probably some of the hardest customers that you have had, but we've been looking for our rings for 6 months now and knew exactly what we wanted.
You guys were so awesome and never got frustrated about how picky I was being. I just want to say THANK YOU! The rings are everything we'd hoped for and more. All of our friends love them...
Rob & Allison Northrop
Cedar Hill, TX
Thank you, SCOTT!
The rings are gorgeous, beautifully packaged, and the customer service is awesome. What more could a bride-to-be ask for???? Thank you all so much for your kindness and concern for the customer.
Dear Ron and Company,
Our apologies for not writing sooner to inform you that we could not be more pleased with our ring—or your exceptional customer service. Your diamonds far exceed the quality and selection we have found in regular jewelry stores and are so beautifully offset by the black titanium. Indeed, the ease with which we were able to discuss rings, diamonds and sizing, and even return and refund the first ring we purchased from you (which simply wasn’t “the one”) puts our local jewelry stores to shame.
Many thanks for continuing to work closely with us after our return to ensure that we found “the one” after all. We have already chosen a first anniversary ring!
If your Better Business Bureau, Jewelers of America, and Square Trade secure online shopping certifications are not reassurance enough for hesitant Titanium-Jewelry online shoppers, we would be happy for you to privately forward our email address on such that we may provide references.
Again, many thanks for your personal and attentive service (however do you do it?),