Titanium-Jewelry.com - Titanium rings, tungsten rings and men's wedding bands. Since 2002.

Size Exchanges & Returns

We Don't Rest Until You Are Delighted.

We want you to love your cool new jewelry! And we will do everything to make your experience with us a delightful one. Seriously... if you're not happy with something we will ride flying unicorn dragons into battle to make it right for you. But if that still doesn't work you can always send back your jewelry for refund or exchange. Details are below.

FREE SIZE EXCHANGE POLICY WITHIN 90 DAYS OF RECEIPT
We want you to have the best and most comfortable size possible. If you receive a ring that does not fit properly, you can send the ring back within 90 days from the day that you initially received it for a free size exchange. Include a copy of your invoice with your current contact information (telephone/email). And make a note as to what finger size you need. There is no restocking fee. You have the choice of two return shipping methods.

How Do I return my jewelry for a SIZE EXCHANGE?
If you need to return an item for an EXCHANGE please follow these steps.
1. Please package the jewelry securely.
2. Please include a copy of your invoice.
3. Please write what new size you need to exchange for. You can write this on the copy of the invoice, or include a note for us. Make sure we have your contact information so we can contact you.
4. Do NOT send the jewelry back in an envelope. The jewelry will probably not arrive to us if you do this.
5. Please insure the package for the full value in the event that the package never arrives at our destination. Please do not use the words: jewelry, jewelers, diamonds or similar words on the address label due to theft.

    Send to:
    Yates & Co
    Attn: EXCHANGES
    3501 McHenry Ave, #F-18
    Modesto, CA 95356
    Telephone if needed: 209.523.1442

Return Shipping: You have the choice of two return shipping methods.
  1. U.S. Priority Mail with insurance for $15. Please allow 3 - 7 days for delivery once package is shipped.
  2. UPS 2 Day Air with insurance for $20.
You can pay for the shipping charges with any major credit card or money order.

Note: Please allow a similar time for your new sized piece of jewelry to arrive, that your original order took. For example, if your ring originally took 3 weeks to manufacture, please allow 3 weeks to manufacture your new ring.

Please do not use the words: jewelry, jewelers, diamonds or similar words on the address label due to theft.

Telephone if needed:
1(800)370.2646
+(209)523.1442

Items that have been worn, sized, engraved, worked on by a jeweler, altered in any way or otherwise damaged will NOT be accepted for refund. For refund items must be returned in original boxes. Refunds are processed within 5 business days of package receipt, and can only be issued to the original payment method.

HELPFUL STEPS TO RETURN
In order to insure proper care of the valuable jewelry please follow these steps:
  1. Place item in itís original jewelry box or pouch. Put all protective packaging such as bubble wrap, copy of receipt, any accompanying paperwork or certificates inside package.
  2. Use a NEW cardboard shipping box, place contents inside where they donít rattle and then seal.
  3. The safest method of shipping is to use REGISTERED MAIL through the U.S. Postal Service. Fully insure the package for full value and request a return receipt.
After we receive the package, we carefully inspect the item to verify condition. We will then notify you that we have received it and promptly issue a refund, credit or exchange, whichever you request. Exchanges are processed within 5 business days of package receipt.

SIZE EXCHANGE AFTER 90 DAYS OF RECEIPT USING OUR RING FOR LIFE PROGRAM
When you receive your new ring from Titanium-Jewelry.com, you can relax, knowing that no matter how much your finger size changes over time, our Lifetime Sizing program will insure that your titanium or tungsten ring will always fit comfortably. Should you ever find your ring to be either too large or too tight due to fluctuation in finger size, simply return it to us. Our program will provide a replacement ring promptly and your correct adjusted size.

The exchange charge is $59.00 to cover the refurbishing fees, plus $20 for shipping and handling. All payments are due at the time of exchange. Use above address.

How do I return my jewelry for a REFUND?
If you need to return an item for a REFUND please follow these steps.
1. Please package the jewelry securely.
2. The jewelry must be in its original jewelry box.
3. You must include a copy of your invoice.
4. Do NOT send the jewelry back in an envelope. The jewelry will probably not arrive to us if you do this. And if we do not receive the jewelry we cannot issue you a refund.
5. Please insure the package for the full value in the event that the package never arrives at our destination. Please do not use the words: jewelry, jewelers, diamonds or similar words on the address label due to theft.

    Send to:
    Yates & Co
    Attn: RETURNS
    3501 McHenry Ave, #F-18
    Modesto, CA 95356
    Telephone if needed: 209.523.1442
6. Make sure you ship it within 90 days from initial order receipt.


Note: Items that have been exchanged, worn, sized, engraved, worked on by a jeweler, altered in any way or otherwise damaged will NOT be accepted for refund. For refund items must be returned in original boxes. Refunds are processed within 5 business days of package receipt, and can only be issued to the original payment method. You must ship your return back within 90 days of the initial receipt of your order to be eligible for a refund. Special custom rings and custom sized rings are not returnable.



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