At this time we offer free shipping using United Parcel Services (UPS) 2 Day Air Service within the continental US for orders over $100. Due to insurance requirements all packages require a signature. If you will not be there to sign for package please contact us for an alternate shipping address.
Most of our items ship within 5 business days. However, many of the tension set rings are made according to your finger size AFTER you place your order. For these please allow 3 - 4 weeks. To get an more accurate shipping time, please call or email us the item number and the finger size if necessary.
If for some reason you are returning an item for exchange, such as exchanging a ring for one of a different size, there is a $20 shipping & handling fee. There is no restocking fee, however, if done within 30 days of receipt. After 30 days, this would come under the Ring for Life program. (Please see that section for details.)
Shipping to:
Hawaii & Alaska - $15
Puerto Rico - $24
For International Rates please contact us.
For items of high value we sometimes use U.S. REGISTERED MAIL with insurance. A signature
is required for the receipt of all packages. Please allow up to 7 days for delivery
of registered mail packages. We ship only to street addresses not PO BOXES. For
security reasons we ship to billing addresses. If for some reason you wish us
to ship to your work or other address please notify us. We then will contact
your credit card company and confirm that they have this alternate address on
file. So you might need to make sure that this information is provided to your
credit card company. Please inspect
your package for damage or tampering BEFORE signing for it.
INTERNATIONAL ORDERS
We are not responsible for any import duties, taxes or custom fees that may be incurred on international orders. We recommend contacting your local authorities to get details on these costs. We have no way of calculating these possible fees as these are set by your government. It is our experience however, that shipping through the U.S.P.S. (U.S. Postal Service)can result in lower import fees.
RETURN, EXCHANGE & REFURBISHMENT POLICY
YOUR SATISFACTION IS GUARANTEED!
We want you to be delighted with your new cool jewelry! You can feel confident about your purchase of fine jewelry or gift items from Titanium Jewelry.com. We try to accurately describe in detail every item we offer for sale. Because we use the highest quality materials and manufacturing techniques, thus ensuring beautiful long lasting quality fine jewelry, we can stand behind every one of our products.
RETURN POLICY
If for some reason you are not totally satisfied with your purchase we will gladly accept it’s return within 30 days of your initial receipt for exchange, credit or refund. Items must be in NEW CONDITION. We cannot accept items with have been worn, scratched, nicked, engraved, worked on by a jeweler, altered or damaged in any way. Shipping charges are not refundable. Please include a copy of your invoice when returning the jewelry.
FREE SIZE EXCHANGE POLICY
We want you to have the best and most comfortable size possible. If you receive a ring that does not fit properly, you can send the ring back within 30 days from the day that you received it for a free size exchange. Include a copy of your invoice with your current contact information (telephone/email). And make a note as to what finger size you need.
There is no restocking fee. You have the choice of two return shipping methods.
1. U.S. Priority Mail with insurance for $9.95. Please allow 3 – 7 days for delivery once package is shipped.
2. UPS 2 Day Air with insurance for $20.
You can pay for the shipping charges with any major credit card or money order.
REFURBISHMENT POLICY
Over time and extended heavy use your titanium ring may need to be refurbished. For gray titanium rings the charge is $20, plus $20 for insured shipping and handling. For black titanium rings, the charge is $59 and $20 for shipping and handling.
"RING FOR LIFE" RESIZING PROGRAM
For information on exchanging your ring for a different size AFTER 30 days from your purchase, please go to http://www.titanium-jewelry.com/guaranteed.html
ADDRESS TO RETURN
Please send the returned jewelry insured for full value in the event that the package never arrives at our destination. Please do NOT write “jewelry” on the outside of package.
Address:
Yates & Co
Attn: Ashton Yates
3501 McHenry Ave, #F-18
Modesto, CA 95356
Telephone if needed: 209.523.1442
ENGRAVING
At this time we do not offer engraving on our jewelry. Once an item has been engraved will be unable to accept a return on that item. Please contact us for more information.
CUSTOM ORDERS
We occasionally can accomodate our customers requests to modify certain designs. This constitutes a special or custom order. There are more labor costs associated with a custom order, therefore, there is a nominal charge for custom orders. Also, on a custom order the delivery time can be a bit longer than a stock item. Custom orders are custom for you, the customer, and are non-returnable and do not qualify for the lifetime sizing policy. Please contact us for more information on customizing one of our designs.
ORDERING OPTIONS:
SECURE ON-LINE ORDERING
This is the most convenient and fastest way to purchase. Your credit card information
is securely encrypted using the most up to date technology available. Once your
order is placed you will receive a confirmation by email.
PHONE ORDERS
Many of our customers prefer to call us and talk to a real person when placing
their order. You can call and speak to a jewelry professional at 1-(800)-370-2646.
Our physical store hours are TUES - SATURDAY from 9:30 am to 6:00 pm PST.
PERSONAL CHECK & MONEY ORDERS
If you prefer to pay by check or money order please call or email us to let us
know which item you want to purchase. This allows us to hold the item back for
you so it doesn’t sell before your payment arrives.
Please mail to:
Titanium-Jewelry.com
3501 McHENRY AVE #F-18
MODESTO,
CA 95356
Please include the item number, item description,
price,
shipping cost,
sales tax if in California
(7.375%) and finally your name and mailing address. Please allow time for checks
to clear.
EMAIL & FAX
For some reason should you prefer not to use our secure online ordering, you
can email us your order at sales@Titanium-Jewelry.com. Please fax
orders to (209) 523-7936.
CONTACT US
Call 1-800-370-2646 or 209-523-1442 or fax 209-523-7936.
BUSINESS HOURS
Tues - Fri 9:00 am - 6:00 pm, SAT 9:00 - 5:00 PACIFIC TIME
